How can I place an order?

You can easily order using our online platform. When you find the product you want, you can add it to your shopping cart, log in and go through the checkout process. Once your order is ready, you will receive an order summary to your email address. The order information will also be saved in your account.

You can also easily reorder by clicking the “reorder” button on any of your previously placed orders. Once you click the “reorder” button, your shopping cart will open, and you can change quantities or products. 

Why should I buy online?

Speed up the process. By ordering online, you’ll get prices faster and can go through the order confirmation and payment process much faster. This can save several days of your time.

You will have easy access to all your previous orders at any time.

 You can reorder at any time based on your previous orders with just a couple of clicks. This will save you time and effort, as you won’t have to go through all the paperwork and emails from previous years.

What payment methods can I use?

You can use all major credit cards.

Is VAT charged?

 If you have a VAT number, no VAT is charged. You will need to remember to add the VAT number to your account information section. The online cash register system will automatically fill in the specified VAT number when you order items.

You can also add the VAT number manually during the checkout process.

Can I use a proforma invoice?

Please contact support@storescroll.online if you want to use proforma invoice.

 What should I do if payment is not accepted?

Please try again after some time. If the payment is still not accepted, check your account balance. If everything is fine, but you still cannot make the payment, please contact support@storescroll.online and let us know about the problem. We can manage the order manually.

How can I change my shipping address?

Login to your account and go to “my account”. Under “my account” you can change all of your contact information.

What is the shipping cost?

Shipping costs depend on the shipping requirements. If the items in your order require special conditions (such as dry ice), an additional charge will be added to the shipping cost. You can find out the shipping cost during the checkout process before making payment.

What are the terms and conditions?

You can read the terms and conditions here

How can I get a quote for bulk amounts?

When you are logged in and have added items to your cart, you have the option to send us a request for a quote using your cart. You just need to add the items and quantities you are interested in and click “request a quote”. We will send you an offer. Please note that this function should only be used to request a price for large quantities.

Can I cancel my order?

If you would like to cancel your order, please do so as soon as possible. If we have already processed your order, you will need to contact us and return the item. Please contact support@storescroll.online.

Do I have to order online?

You may also send your order to support@storescroll.online. In most cases, it is preferable to order online, since ordering online saves time, simplifies the payment process and all information about the order will be available to you at any time. In addition, if you want to make the same order later, you can use the “repeat order” function.

Do you have the product in stock?

All items on our website are in stock. The turnaround time depends on the products and quantities.

How do I contact customer service?

If you have any questions regarding our online store (ordering, account questions, technical issues), please contact at support@storescroll.online. 

Can I return an item?

A: If you would like to return an item, please contact us via support@storescroll.online

How can I get my password back?

You can recover your password by clicking “forgot your password?”. Instructions on how to recover your password will be sent to your email.

How can I change my personal information or email address?

 You can easily change all of your information in your account. Go to the login page and log in, then click “my account” and “edit”. This is where you can change all of your contact information.

Can I track my order?

We will send you a tracking code when the package is shipped.

What is the delivery time?

The delivery time will be confirmed on the order confirmation document.

Shipping cost?

 Shipping cost depends on your location and the products in your order. Some products need to be delivered in dry ice. These dry ice shipments have a slightly higher shipping cost. Our online store shows the shipping cost and shipping charges automatically at checkout.

 Change the shipping address?

You can easily change your shipping address in your account. You just need to log in, click “my account” and “edit”. You can also change your shipping address during checkout if you need to. Just click “edit” under “shipping address”.